Terms of Service

Acceptance of Terms & Definitions

These Terms of Service ("Terms") are a legally binding agreement between OnlyHOA LLC, a Nevada limited liability company ("OnlyHOA," "Company," "we," "us," or "our"), and the person or entity accessing or using the platform located at https://onlyhoa.com and all associated services, features, content, and applications (collectively, the "Platform"). These Terms govern all access to and use of the Platform by every category of user described below.

Because the Platform serves different kinds of users, these Terms use the following defined roles:

• "Customer" means the homeowners association, community association, or management company that subscribes to the Platform under a separate written subscription agreement, order form, or master services agreement with OnlyHOA (collectively, the "Customer Agreement"). The Customer is the party responsible for the community it administers and for the data it and its users place on the Platform.
• "Community" means an association or property portfolio administered by a Customer within the Platform.
• "Authorized User" means any individual who accesses the Platform under a Customer's account — including board members, officers, community managers, staff, committee members, and residents or homeowners — pursuant to a role and permissions assigned by the Customer.
• "Vendor" means a service provider, contractor, or supplier granted limited Platform access through a Customer's account.
• "you" and "your" refer to the individual Authorized User or Vendor accessing the Platform. Where an individual accepts these Terms on behalf of a Customer, "you" also includes that Customer.

By creating an account, accessing, or using the Platform, you represent that (a) you are at least eighteen (18) years of age; (b) you have the legal capacity to enter into binding contracts; and (c) you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you accept these Terms on behalf of a Customer or other organization, you represent that you are authorized to bind that organization.

Where these Terms and a signed Customer Agreement both apply, the order of precedence in Section 16 governs. Commercial terms specific to a Customer (fees, subscription term, renewal, and the like) are set by the Customer Agreement, not by these Terms.

Description of Service

OnlyHOA provides a multi-tenant, cloud-based software platform that assists homeowners and community associations and their management companies with administration, including tools for resident and record management, communications, document management, violation and architectural-review tracking, maintenance and work-order ticketing, financial reporting, and community announcements.

The Platform is made available on a subscription basis to Customers and their Authorized Users. Feature availability may vary based on the subscription tier and configuration selected by the Customer.

We may modify, suspend, or discontinue any feature of the Platform. For material changes that remove or materially degrade a feature a Customer relies on, we will provide the Customer with reasonable advance notice (ordinarily at least thirty (30) days), except where immediate action is required for security or legal compliance.

Role of OnlyHOA — Software Provider Only

OnlyHOA supplies technology. The Customer controls its Community, its records, its Authorized Users, and all legally consequential decisions. OnlyHOA does not exercise the authority of, and is not, a community manager, property manager, real-estate broker, escrow agent, debt collector, bank or money transmitter, accountant, or attorney, and it does not provide those services.

Community decisions belong to the Customer. The association, its board, or the Customer's authorized management personnel — not OnlyHOA — determine violations and fines, approve legally consequential notices, make architectural-review decisions, decide collection and enforcement actions, control association financial decisions, and remain responsible for compliance with the Community's governing documents and applicable law. Any automated or assistive feature of the Platform (including scheduling, reminders, drafting aids, and artificial-intelligence tools) operates only according to configurations and policies the Customer establishes and can change, and produces drafts, calculations, or suggestions for the Customer's review and decision. The Platform does not independently make discretionary association decisions. Where the Customer enables an automated action, that action executes the Customer's own instruction and configuration.

Community management (Nevada NRS 116 / 116A). OnlyHOA is not a community manager and does not hold a community-manager certificate. It does not manage associations, exercise association authority, or make management decisions on a Customer's behalf. The Customer, its board, and any licensed community manager it engages retain those roles and responsibilities.

Collections (Nevada NRS 649). OnlyHOA is not a collection agency and does not collect debts. The Platform may display balances, generate notices and reminders at the Customer's direction and configuration, record charges the Customer configures, and facilitate payment instructions the payer initiates. OnlyHOA does not determine collection strategy, negotiate or settle delinquent amounts, represent itself as a creditor or collector, independently demand payment, or initiate or conduct lien or foreclosure activity. Delinquency-related communications identify the association (or the association's designated collection agency or attorney) — not OnlyHOA — as the party to whom amounts are owed.

No professional advice. Information, templates, notices, statements, and AI-generated drafts available through the Platform are tools and starting points, not legal, financial, accounting, or other professional advice. The Customer is responsible for reviewing and approving anything it sends, files, or relies upon, and for its legal and financial correctness.

Account Registration and Security

To access the Platform, you must provide accurate, current, and complete registration information and keep it up to date. Accounts are provisioned on a Community-scoped basis, and your access rights are determined by the role and permissions the Customer assigns to you.

You are responsible for maintaining the confidentiality of your account credentials and for activities that occur under your account. You agree to:

• Immediately notify OnlyHOA of any unauthorized access to or use of your account at support@onlyhoa.com;
• Not share your login credentials with any third party;
• Not use another user's account without express authorization;
• Log out at the end of each session when using shared devices.

OnlyHOA shall not be liable for loss or damage arising from unauthorized access to your account resulting from your failure to comply with these obligations. OnlyHOA platform staff may access accounts in limited, logged circumstances for support and security purposes as described in our Privacy Policy.

Acceptable Use Policy

You agree to use the Platform solely for lawful purposes and in accordance with these Terms. You expressly agree not to:

• Use the Platform in any manner that violates applicable federal, state, or local law or regulation;
• Transmit or upload any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or otherwise objectionable;
• Attempt to gain unauthorized access to any portion of the Platform, other user accounts, other Communities, or connected systems;
• Introduce any malware, virus, spyware, or other harmful code into the Platform;
• Use automated scripts, bots, scrapers, or other tools to access or extract data from the Platform without express written consent;
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Platform, except to the extent this restriction is prohibited by applicable law;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Use the Platform to send unsolicited commercial communications (spam);
• Interfere with or disrupt the integrity or performance of the Platform or its infrastructure.

Violation of this Acceptable Use Policy may result in suspension or termination of the offending account. OnlyHOA may take action to protect the Platform and its users, including suspending an individual account, without thereby suspending the Customer's other Authorized Users.

Customer Data and User Content

"Customer Data" means the records, files, communications, financial information, and other data that a Customer and its Authorized Users place into a Community on the Platform. "User Content" means content an individual Authorized User or Vendor submits. As between OnlyHOA and the Customer, Customer Data belongs to and is controlled by the Customer; an individual who submits User Content does not thereby acquire ownership of the Community's records. Ownership as between a Customer and its Authorized Users is governed by the Community's governing documents and applicable law, not by these Terms.

You grant OnlyHOA a limited, non-exclusive, royalty-free, worldwide license to host, store, process, display, and transmit Customer Data and User Content solely to provide, secure, support, and improve the Platform for the Customer and its Community, and as otherwise permitted by our Privacy Policy and the applicable Data Processing Addendum. In providing the Platform, OnlyHOA acts as a service provider / processor on the Customer's behalf and processes personal information only for the purposes permitted by the Customer Agreement, the Data Processing Addendum, and applicable law.

OnlyHOA may generate and use aggregated and de-identified data (data that does not identify any individual, Customer, or Community) to operate, secure, analyze, and improve the Platform. OnlyHOA does not sell Customer Data, and does not use Customer Data or User Content to train third-party or publicly available artificial-intelligence models. AI features process data through a governed pathway under the Customer's configuration, as described in our Privacy Policy.

You represent and warrant that (a) you have the necessary rights to submit the content you submit; (b) it does not infringe any third party's intellectual-property, privacy, or other rights; and (c) it complies with these Terms and applicable law. OnlyHOA may, but is not obligated to, review, remove, or disable access to content that violates these Terms or applicable law.

Subscription Plans and Fees

Access to the Platform is provided on a subscription basis to Customers. The subscription plan, features, fees, initial term, renewal, cancellation, and pricing-change procedures are set out in the applicable Customer Agreement (subscription agreement or order form) between OnlyHOA and the Customer. These public Terms are not the commercial renewal agreement for a Customer; the Customer Agreement governs those matters.

Except as stated in the Customer Agreement or required by applicable law, fees are non-refundable. Failure to pay subscription fees may result in suspension of access as provided in the Customer Agreement; OnlyHOA is not liable for loss of access resulting from a Customer's non-payment.

Where any subscription is offered directly to an individual consumer, applicable automatic-renewal and cancellation-disclosure laws will be honored at the point of enrollment.

Resident payments. This Section concerns subscription fees paid to OnlyHOA by Customers. Electronic payments of dues, assessments, and other amounts a resident makes to an association through the Platform are executed by independent third-party payment service providers and financial institutions and are governed by our separate Payment Terms & Conditions.

Intellectual Property

The Platform and all of its content, features, design, software, source code, trademarks, service marks, logos, and other intellectual property ("OnlyHOA IP") are owned by OnlyHOA LLC and are protected by applicable United States and international intellectual-property laws. OnlyHOA IP does not include Customer Data or User Content.

These Terms grant you no right, title, or interest in the OnlyHOA IP except the limited right to use the Platform in accordance with these Terms. You may not copy, modify, distribute, sell, sublicense, or create derivative works from the OnlyHOA IP without OnlyHOA's express prior written consent.

If you provide OnlyHOA suggestions or feedback about the Platform, you grant OnlyHOA a perpetual, irrevocable, royalty-free license to use that feedback to improve its products and services, without obligation to you.

Disclaimers of Warranties

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

ONLYHOA DOES NOT WARRANT THAT: (A) THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY DEFECTS WILL BE CORRECTED; (C) THE PLATFORM OR ITS SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; OR (D) THE RESULTS OBTAINED THROUGH USE OF THE PLATFORM WILL BE ACCURATE OR RELIABLE.

Notices, statements, calculations, letters, and AI-generated drafts produced through the Platform are tools that require the Customer's review and approval before use. The Customer is responsible for the accuracy, legality, and appropriateness of anything it sends, files, or relies upon. The Platform is not a substitute for legal, financial, accounting, or other professional advice.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ONLYHOA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE PLATFORM.

General cap. For a Customer, OnlyHOA's total cumulative liability for all claims arising out of or relating to these Terms or the Platform shall not exceed the total fees paid by that Customer to OnlyHOA in the twelve (12) months preceding the event giving rise to the claim, except as the applicable Customer Agreement provides a different or higher negotiated cap. For an individual Authorized User or Vendor who pays no fees to OnlyHOA, OnlyHOA's total cumulative liability shall not exceed one hundred dollars ($100.00).

Exceptions to the cap. The general cap does not apply to, and the following are addressed by the applicable Customer Agreement: (a) OnlyHOA's breach of its confidentiality, privacy, or data-security obligations; (b) OnlyHOA's indemnification obligations for third-party intellectual-property claims; (c) liability arising from fraud or willful misconduct; and (d) any liability that applicable law does not permit to be limited. Where the Customer Agreement establishes a heightened ("super-cap") limit for the matters in (a) and (b), that limit governs. A Customer's obligation to pay fees is not reduced by OnlyHOA's liability cap.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law. The specific monetary caps and any super-cap for a given Customer are commercial and insurance matters set in the Customer Agreement.

Indemnification

Authorized Users and Vendors. If you are an individual Authorized User or Vendor, you agree to indemnify and hold harmless OnlyHOA and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and reasonable expenses to the extent they arise from your own intentional or wrongful conduct, including: (a) your unlawful use of the Platform; (b) your fraud or malicious activity; (c) content you submit without authorization or in violation of these Terms; or (d) infringement of a third party's intellectual-property or other rights by content you submit. An ordinary Authorized User who uses the Platform correctly and lawfully is not required to broadly defend OnlyHOA.

Customers. The substantive, broader indemnification obligations of a Customer — including those relating to Customer Data, the Customer's instructions and configurations, the Community's management, enforcement, notice, and collection decisions, the Customer's communications, and the Customer's compliance with law and its governing documents — are set out in the applicable Customer Agreement and are not imposed on individual Authorized Users by this Section.

Termination and Data Export

OnlyHOA may suspend or terminate an account for violation of these Terms, non-payment, or conduct that OnlyHOA reasonably determines to be harmful to other users, a Community, or the Platform. Termination of the Customer relationship is governed by the Customer Agreement.

You may stop using the Platform at any time. An individual Authorized User may request account deactivation by contacting the Customer's administrator or emailing support@onlyhoa.com.

Data export on Customer termination. Because Customer Data may include association books and records the Customer is required by law to retain and produce, upon expiration or termination of a Customer's subscription OnlyHOA will, on the Customer's request, make Customer Data available for export for a transition period specified in the Customer Agreement (ordinarily at least thirty (30) days), after which OnlyHOA may delete Customer Data in accordance with the Customer Agreement, the Data Processing Addendum, and our retention practices.

Provisions that by their nature should survive termination will survive, including Sections 6, 8, 9, 10, 11, 13, and 16.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws principles. Subject to the good-faith process below, the state and federal courts located in Clark County, Nevada have exclusive jurisdiction over disputes arising under or relating to these Terms, and the parties consent to venue there.

Good-faith resolution. Before initiating formal legal proceedings, you agree to first contact OnlyHOA at legal@onlyhoa.com with a written description of the dispute and your desired resolution, and the parties will negotiate in good faith for thirty (30) days.

Individual proceedings; jury waiver. To the extent permitted by applicable law, disputes will be resolved on an individual basis and not in a class, consolidated, or representative action, and each party waives any right to a jury trial. These Terms do not require binding arbitration. Nothing in this Section waives any non-waivable right or remedy available to a consumer under applicable law.

SMS / Text Messaging Terms

By providing your mobile number and opting in, you consent to receive recurring automated text messages from OnlyHOA for account verification and notifications. Consent is not a condition of using the Platform. Message frequency varies; message and data rates may apply. Reply STOP to cancel or HELP for assistance; you may also revoke consent by any reasonable means, including by contacting support@onlyhoa.com. Carriers are not liable for delayed or undelivered messages. Additional detail is provided in our SMS Terms.

Changes to These Terms

OnlyHOA may modify these Terms. For material changes, we will provide notice by email to registered account holders and/or a prominent notice on the Platform no less than thirty (30) days before the effective date, except where an earlier change is required by law or to address a security risk, and (where applicable) will ask you to re-acknowledge the updated Terms. Negotiated commercial terms in a Customer Agreement are not changed by an update to these public Terms and are modified only as that agreement provides.

Your continued use of the Platform after the effective date of an update constitutes acceptance of the updated Terms. When you accept these Terms or an update, we record the Terms version, your affirmative acceptance, the date and time, your account, and related acceptance metadata as evidence of your agreement.

General

Order of precedence. If there is a conflict among the documents that govern your use of the Platform, the following order controls for the subject matter each addresses: (1) a signed Customer Agreement (including its order form and any Data Processing Addendum); (2) our Payment Terms & Conditions and any payment or AutoPay authorization you provide, for payment matters; (3) our Data Processing Addendum, for the processing of personal information; (4) these Terms; and (5) our Privacy Policy. In the absence of a signed Customer Agreement, these Terms govern.

Assignment. You may not assign these Terms without OnlyHOA's consent; OnlyHOA may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Severability. If any provision is held unenforceable, the remaining provisions remain in effect. No waiver. A failure to enforce a provision is not a waiver. Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices. Legal notices to OnlyHOA must be sent to legal@onlyhoa.com; we may notify you through the Platform or your registered email. Export & sanctions. You may not use the Platform in violation of U.S. export-control or sanctions laws. Entire agreement. These Terms, together with the documents referenced in the order-of-precedence clause, are the entire agreement between you and OnlyHOA regarding the Platform and supersede prior understandings on that subject.

Contact Information

For questions, notices, or communications regarding these Terms, please contact:

• Entity: OnlyHOA LLC (Nevada limited liability company)
• Mailing Address: 732 S 6th St, Ste N, Las Vegas, NV 89101
• Email (Legal): legal@onlyhoa.com
• Email (Support): support@onlyhoa.com
• Website: https://onlyhoa.com

These Terms of Service were last reviewed and updated on August 26, 2026.